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Accessibility Statement

Last updated: 29 July 2026

Our commitment

Dokan Supportive Martial Arts is committed to providing an inclusive and accessible online experience for people of all abilities.

We want participants, families, carers, support workers, NDIS representatives and community members to be able to access our website, understand our information and communicate with us as independently as possible.

Our approach reflects our guiding principle:

Your Path. Your Pace. Your Power.

We recognise that people access websites in different ways and may have visual, hearing, physical, cognitive, learning, communication or neurological access requirements.

Accessibility standard

We aim to design, develop and maintain DokanMartialArts.com in alignment with the Web Content Accessibility Guidelines version 2.2, Level AA, where reasonably possible.

Accessibility is an ongoing process. We will continue reviewing and improving the website as its content, technology and services develop.

Accessibility measures

We aim to support website accessibility by:

  • using clear, plain and understandable language;

  • providing logical headings and page structures;

  • maintaining consistent navigation;

  • supporting keyboard navigation;

  • using readable font sizes and spacing;

  • providing sufficient colour contrast;

  • avoiding the use of colour as the only way to communicate information;

  • adding meaningful alternative text to informative images;

  • identifying decorative images appropriately;

  • using descriptive links and buttons;

  • labelling online forms and form fields;

  • providing clear instructions and understandable error messages;

  • making content responsive across desktop, tablet and mobile devices;

  • avoiding unnecessary flashing, rapidly moving or distracting content;

  • allowing users to pause or control significant animation where possible;

  • supporting browser zoom and text enlargement;

  • providing captions or text alternatives for important video and audio content where practicable;

  • using accessible document formats where possible; and

  • considering compatibility with commonly used assistive technologies.

Using this website

For the best experience, users may be able to:

  • navigate pages using a keyboard;

  • increase browser zoom or text size;

  • use screen-reader software;

  • use voice-recognition software;

  • adjust device contrast or colour settings;

  • access the website on different screen sizes; and

  • use browser or device accessibility features.

The available functions may depend on the browser, device, operating system and assistive technology being used.

We recommend using a current version of a commonly supported browser and keeping assistive technology updated where possible.

Forms and online bookings

We aim to make enquiry, registration and booking forms clear and accessible.

If you experience difficulty completing an online form, you may contact us for assistance or request another way to provide the required information.

We will not refuse an enquiry solely because someone cannot use an online form.

Because some forms may request personal, disability-related or health information, please avoid sending sensitive information through public comments or unsecured communication channels.

Alternative formats and communication support

You may ask us to provide website information in another reasonable format.

Depending on the information requested and your communication needs, we may be able to assist through:

  • plain-text email;

  • larger text;

  • a simplified written explanation;

  • telephone or video communication;

  • information provided to an authorised parent, guardian, nominee or support person;

  • assistance completing a form;

  • an accessible electronic document; or

  • another reasonable communication method agreed with you.

Please tell us the format or communication method that works best for you.

Third-party content and services

Our website may use or link to third-party services, including:

  • booking platforms;

  • payment services;

  • maps;

  • social-media platforms;

  • videos;

  • downloadable documents;

  • embedded content; and

  • external websites.

We may not control the accessibility of third-party platforms or external content. However, we welcome reports about barriers involving these services and will consider whether an accessible alternative can reasonably be provided.

Documents

We aim to publish important information in accessible webpage format wherever practical.

Some downloadable files, historical documents or documents supplied by third parties may not yet be fully accessible.

If you cannot access a document, contact us and identify:

  • the document or webpage;

  • the information you require;

  • the difficulty you experienced; and

  • your preferred accessible format.

We will take reasonable steps to provide the information in another format.

Images, video and audio

We aim to provide text alternatives for meaningful images and captions or transcripts for important recorded content where reasonably possible.

Some older, decorative, promotional or third-party media may have accessibility limitations. Contact us if you need the information presented in that content in another format.

Known limitations

Although we aim to make the website accessible, some barriers may remain.

Possible limitations may include:

  • older documents that have not yet been converted;

  • third-party booking, payment or mapping tools;

  • embedded social-media content;

  • automatic captions that contain errors;

  • promotional images containing text;

  • archived content;

  • complex forms; or

  • newly published material awaiting accessibility review.

We aim to address reported barriers based on their effect on users, the importance of the information and the technical work required.

Feedback and accessibility assistance

We welcome feedback from people with disability, families, carers, support workers and other website users.

Please contact us if:

  • you cannot access part of the website;

  • you cannot complete a form or booking;

  • content is difficult to read or understand;

  • a keyboard, screen reader or other assistive technology does not work as expected;

  • you require information in another format; or

  • you have a suggestion for improving accessibility.

Please include, where possible:

  • the webpage address or name;

  • a description of the problem;

  • the device and browser you were using;

  • the assistive technology involved, if relevant;

  • the information or action you were trying to access; and

  • your preferred way for us to respond.

You are not required to disclose a diagnosis or unnecessary personal information when reporting an accessibility issue.

Contact details

Dokan Supportive Martial Arts
Legal entity: DOKAN SUPPORTIVE MARTIAL ARTS PTY LTD
ABN: 17 698 041 691
Email: support@dokanmartialarts.com
Address: 1/62 De Havilland Road, Mordialloc, Melbourne, Victoria
Website: DokanMartialArts.com

We aim to acknowledge accessibility enquiries within five business days and provide a response or progress update within a reasonable period.

Complaints

If you are dissatisfied with how we have responded to an accessibility concern, you may ask for the matter to be reviewed by the business owner or an appropriate senior representative.

We will consider:

  • the access barrier experienced;

  • the effect on the person;

  • available technical or communication alternatives;

  • reasonable adjustments;

  • safety and privacy considerations; and

  • the steps required to reduce or remove the barrier.

Making an accessibility complaint will not affect a person’s ability to enquire about or participate in Dokan services.

Continuous improvement

We intend to improve accessibility through:

  • periodic website reviews;

  • accessibility checks when adding significant new features;

  • reviewing reported barriers;

  • improving templates and content practices;

  • considering feedback from people with lived experience of disability;

  • training relevant workers and content contributors; and

  • updating this statement when material changes are made.

Dokan believes that accessibility is an essential part of inclusion—not an optional feature.

Your Path. Your Pace. Your Power.

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